professionals

DSM

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CONSULTANCY

Insurance Professionals

Dealing with property damage and restoration contrcators is not as straight forward as it seems.
By having an understanding of the causes and effects of damage and the principles of mitigation, remediation and restoration, you will find yourself more confident and knowledgeable and better placed to manage the claim in a more effective and efficient manner...

Water Damage...

On average escape-of-water claims are costing the insurance industry almost £2 million per day – with the exclusion of major flood events!!

The extraordinary flood event of summer 2007 cost a total of £3.2 billion, including more than £2 billion to homeowners and businesses…

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Fire & Smoke Damage...

The cost of fire damage now stands at a record level according

to research published by the ABI.
In the first half of 2009, insurers paid out £639 million - £3.6 million every day - for damage caused by fires.
 
This is the highest half yearly figure ever...

Office Based Professionals...

If youv'e ever wondered what it is like to experience a loss, now's the time.
Our Overview Courses have been designed with you in mind. You may be responsible for the First Notification of Loss (FNOL), the handling of the claim - all communications between the policyholder, loss adjuster and contractors, the final invoicing or you may even be a Team Leader.

Whatever your position, you cannot really afford to miss out on this experience.

The one day ‘Water Damage – Overview’ and ‘Fire & Smoke Damage – Overview’ courses have been developed for the ‘Office Based Insurance Professional’ in mind, to convey the principles of professional mitigation, remediation and restoration following water damage claims.

  • Understand the professional standards & principles of mitigation
  • Understand the effects of water, fire, heat smoke residues on materials
  • Know what to expect from a professional restoration contractor
  • Understand the basic principles of cleaning, moisture surveys, drying equipment and drying systems
  • Question the methods and processes used by contractors
  • Work in a more coordinated way with your contractors
  • Manage your claims in more professional, effective and efficient manner
  • Provide an enhanced and positive claims experience for your policyholders
  • Help to reduce the overall claim costs and claims cycle

For more details and costs please call us now on 01522 720809 or 07545 471642

Field Based Professionals...

Field based professionals with experience in the field often need complimentary help or technical advice - as a real professional knows.
DSM have the experience dealing with complex claims, including so called 'Secondary Flooding', Historic Listed buildings, to commercial major loss, in all aspects of damage.

Courses for field-based professionals are more technical and cover subject matter in-depth, so may also appropriate for office based technical teams.

The one day ‘Water Damage – Technical’ and one day 'Fire & Smoke Damage – Technical' courses have been developed for loss adjusters, senior claims managers and technical managers responsible for managing claims and resolving technical issues and disputes.
Others who may benefit from this course include procurement managers and building surveyors.

  • Understand the professional standards & principles of mitigation
  • Understand the effects of water, fire, heat smoke residues on materials
  • Know what to expect from a professional restoration contractor
  • Understand the basic principles of cleaning, moisture surveys, drying equipment and drying systems
  • Question the methods and processes used by contractors
  • Work in a more coordinated way with your contractors
  • Manage your claims in more professional, effective and efficient manner
  • Provide an enhanced and positive claims experience for your policyholders
  • Help to reduce the overall claim costs and claims cycle

For more details and costs please call us now on 01522 720809 or 07545 471642

Bespoke Courses...

Our Technical Awareness 'Overview' and 'Technical' can be tailored to your own organisational requirements. Our advisors will discuss all the details with you and provide you with a propsed training programme based on your requirements.
Courses can be delivered at our own facilities or your own preferred facility - which is sometimes easier for you...

Prices will vary for bespoke courses based on content and duration.

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